Nortel Desktop Assistant Pro 2.0

Nortel Desktop Assistant Pro is a desktop utility that connects your Nortel telephony system with your PC to streamline everyday communications. It brings call control, contact lookups, and presence awareness into a single, intuitive interface so users can place, receive, and manage calls without leaving their workflow. Designed for fast adoption and easy administration, it helps teams respond faster, reduce task switching, and deliver a more consistent caller experience—whether they’re in the office or working remotely.

Key features:

• Click-to-dial from emails, web pages, and business applications
• On-screen call controls: answer, hold, transfer, conference, and mute
• Caller ID with screen-pop for contact and CRM lookups
• Unified contact search across personal and corporate directories
• Presence and availability indicators, with optional calendar-aware status
• Visual voicemail access and message management
• Call history with tagging and notes to capture context
• Customizable hotkeys, notifications, and layouts
• Integration options for workflow automation
• Centralized deployment and policy-based management
• Secure connectivity options aligned with enterprise requirements
• Support for remote and hybrid work scenarios

Benefits:

• Faster call handling and fewer interruptions to daily tasks
• More context for each interaction, improving customer and partner experience
• Consistent, familiar desktop experience that encourages user adoption
• Simplified rollout and governance for IT teams

Note: Feature availability may vary based on system configuration and licensing.

Nortel Desktop Assistant Pro is developed by Nortel. The most popular versions of this product among our users are: 1.0, 1.1 and 2.0. The name of the program executable file is Desktop Assistant.exe.

You can check Remote Desktop Assistant, Syn Virtual Assistant, Mp3 Tag Assistant Pro and other related programs like Desktop Fay at the "download" section.